Account Manager (Client Success Manager)


Overview

An Account Manager (Client Success Manager) at Noble leads a cross-functional team of talented individuals dedicated to positively impacting their clients’ businesses. Client Success Managers aren't just account managers -- they are team leaders, thought leaders and advocates for the client, the company, and the industry. They work closely with leaders across the company, and report directly to senior leadership with accountability for the effectiveness of their team’s engagements. They facilitate the efforts and impact of their internal team, and ensure projects and services meet or exceed client expectations. In addition, they provide leadership that creates conditions where people can do their best work through open problem-solving, empowerment and inspiration.

 

Responsibilities

  • Manage multiple clients to annual account plans, revenue growth opportunities and develop strategies to achieve targets
  • Facilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goals
  • Maintain client relationships and facilitate delivery of information, reports, recommendations and briefings to clients to ensure clients are connected to their Noble team and the results being achieved
  • Proactively identify opportunities to recommend solutions to existing clients so their businesses/organizations continue to thrive
  • Define the objectives for client projects and services
  • Ensure clarity and alignment of the team with client goals so deliverables meet or exceed expectations
  • Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service delivery
  • Effectively communicate project expectations and milestones to team members and customers in a timely and clear fashion to enable them to do their best work
  • Manage overall P&L for a client team to meet or exceed goals established by the executive team
  • Manage client engagements (projects and ongoing services) effectively to ensure client satisfaction along with balanced ROI of efforts to impact
  • Provide thought leadership on services, products, marketing best practices and client industry priorities. Leverage the Noble’s subject matter experts for the benefit of our clients

 

 

Requirements

  • 5+ years of experience in project/account management within the marketing/technology/web industry including all aspects of process development and execution;
  • Demonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationships
  • Financial acumen with budgets, P&L’s, forecasting, pricing or similar in a business environment
  • Problem solving, critical thinking and troubleshooting skills to facilitate outcomes
  • Comfort and experience with recommending solutions and making a business case for investments
  • Accurate verbal and written communication skills to inspire confidence
  • Ability to set expectations, be clear and concise in communication and to ensure understanding and agreement
  • Solid working knowledge of current digital technologies and ability to learn, understand, and know how and when to apply new/emerging technologies
  • Ability to gain consensus and build enthusiasm for Noble’s / your ideas and solutions
  • Ability to be an assertive, inspiring forward-thinking problem solver who enjoys motivating a team to deliver great work
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other team members and varying personalities
  • Demonstrated ability to work in alignment with Noble’s company values and standards
  • Knowledge and experience with the concepts behind our technology offerings, including HTML, CSS, Databases, PHP, API, analytics, SEO / SEM
  • Be technically competent with business software programs, including (or similar to) Microsoft Office Suite, Jira, Salesforce, etc.
  • A four-year college degree or equivalent education and experience in a related discipline
  • Ability to provide own transportation, valid license, and adequate insurance (100/300/100) to drive for client work and events
  • Ability to perform all duties physically in Noble's headquarters office in Reno during core business hours 
  • Ability to travel as required

 

Desired Skills and Experience

  • Proven success on a team implementing digital marketing solutions in an agency or as a client
  • Knowledge of selling methods that result in strong relationships and client business growth
  • Digital Marketing agency experience and/or education
  • Certifications in, or hands-on experience with:  Google Analytics, Google AdWords, Optimizely, and BrightEdge;
  • Familiarity with Noble’s geographical markets and target verticals (hospitality and tourism, B2B, healthcare, higher education, etc.)
  • Travel/Hospitality Experience

 

What’s In It for You

  • The opportunity to work on some of the most innovative Fortune 1000 clients in the world;
  • Competitive total package: Paid medical and dental; 401(k) with a company match; flexible time off; other perks
  • Working for an industry-leading agency: Noble is listed 5-years in a row on the Inc. 5000 Fastest Growing Companies with a room full of awards for our work, business acumen, leadership and culture.

Noble Studios embraces diversity and is committed to equal opportunity. Job applicants at Noble Studios are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.